Privacy Policy

At Synergy Physiotherapy & Wellness, we are committed to protecting your privacy and safeguarding your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

HIPAA Compliance

As licensed healthcare providers, we are legally bound by HIPAA regulations to ensure the confidentiality, integrity, and security of your protected health information (PHI). We follow strict protocols for how your health information is collected, used, stored, and shared, and we take every reasonable step to safeguard your privacy.

Information We Collect

We may collect the following types of personal and health-related information:

  • Name, date of birth, contact information

  • Medical history, physician referrals, treatment details

  • Insurance or billing information

  • Payment details (via secure third-party processors)

  • Communication preferences

How We Use Your Information

Your information is used solely for:

  • Scheduling and managing appointments

  • Communicating with you about your care

  • Processing payments and insurance claims (if applicable)

  • Providing educational resources, newsletters, or promotions (with your consent)

  • Ensuring safe and effective care tailored to your needs

Data Storage and Security

All personal and health data is stored using secure, HIPAA-compliant software and platforms. Access is limited to authorized personnel only. We implement physical, electronic, and administrative safeguards to protect against unauthorized access, disclosure, or misuse.

Third Party Disclosure

We do not sell, share, or disclose your information to any third parties without your explicit consent, except as required by law or for the purposes of care coordination, billing, or digital services that adhere to HIPAA compliance standards.

Use of Cookies

Our website may use cookies to analyze traffic and improve user experience. You can control cookie preferences via your browser settings.

Your Consent

By using our website and providing your information, you consent to this Privacy Policy.

Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Any updates will be posted on this page with the most recent revision date.